CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
 

This is where you come in!
 

CitySprint have an exciting opportunity for an experienced Operations Coordinator in our Cardiff Service Centre.

We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.

In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.

 

The main responsibilities within the role are:
 

• Allocation of work to couriers in a fair and transparent manner.
• Taking bookings accurately and advising clients of our services.
• Monitoring of jobs through to POD and completion with priority on platinum customers.
• Implementing and maintaining Service Level Agreements (both customer and service centre specific).
• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required.
• Act in accordance with CitySprint’s core values.

The key skills we need you to have for the role include:
 

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
• Be highly organised.
• Previous transport industry experience.
• Previous controlling experience.
• Good geographical knowledge.
• Excellent punctuality and attendance
• Computer literate.
• Acting on your own initiative without constant supervision
• Excellent punctuality and attendance
• Be an ambassador for CitySprint’s core values.

If this all sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you're the best person for the job.

 

We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.

We do not require the assistance of agencies with this vacancy - thank you in advance.